LOCAL politicians have met Argyle Street Health Centre doctors to hear what steps they are taking to try to improve patient access following concerns about the appointment system at the Pembroke Dock practice.
An on-line booking service and recruiting more nurse practitioners were just two of the solutions discussed to help the 25,000 patients.
"We had a productive meeting with the partners and the practice manager at Argyle Street," said South Pembrokeshire MP Simon Hart.
The practice told Mr Hart and Assembly Member Angela Burns that they receive up to 700 calls a day which are handled by four telephonists.
Mr Hart added: "I am cautiously optimistic that this problem is being investigated urgently by the team at Argyle Street and encouraged that they are trying to recruit more staff.
"They are looking at the possibility of introducing an on-line booking system which will ease the strain on the phone lines. I appreciate that not everyone is able to get on the internet but hopefully the fact that a percentage of those who used to call could use an alternative method would free up the phone lines.
"In addition to a range of measures being considered by the practice, there is also a number of measures which the Welsh Government could implement which will help recruit and retain GPs in the area."
Simon Hart MP
House of Commons
15, St John St
or 0207 219 3000